Introduction
Paul Turner Signwriters Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.paul-turner.co.uk) or interact with our services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Relationship to Other Legal Documents
This Privacy Policy forms part of a wider set of legal terms governing your use of our website and services. It should be read alongside:
- our Website Terms of Use, which govern your use of our website
- our Terms of Business, which govern the supply of goods and services
Where you engage our services, both our Terms of Business and this Privacy Policy will apply.
Data Controller
The data controller responsible for your personal data is:
Paul Turner Signwriters LtdUnit 3 Willow Court
Lotherton Way, Garforth
Leeds, West Yorkshire, LS25 2GB
United Kingdom
Email: info@paul-turner.co.uk
Phone: 0113 287 1386
For data protection enquiries, please contact us via our Contact page.
What Personal Data We Collect
Information You Provide Directly
- Name, email address, phone number, and company name (via contact and quote forms)
- Details relating to your vehicle(s) or signage requirements
- Any additional information included in messages or enquiries
- CVs, covering letters, and employment information (via job applications)
Information Collected Automatically
- IP address (anonymised where possible)
- Browser type, device type, and operating system
- Pages visited and time spent on the website
- Referring URLs and interaction data
- Cookie preferences and consent records
Information From Third Parties
- Publicly available reviews (e.g. Google Reviews displayed on our website)
How We Use Your Data
We process your personal data for the following purposes:
- Responding to enquiries and quote requests
- Preparing quotations, design proofs, and service information
- Communicating with you about your enquiry or project
- Processing job applications
- Improving website performance and user experience (analytics)
- Tracking how visitors find our website (with consent)
- Protecting our website from spam and abuse
- Complying with legal and regulatory obligations
Contractual and Service Relationship
Where you request a quotation or engage our services, your data may be processed as part of pre-contractual steps and the performance of a contract. In such cases:
- our Terms of Business govern the commercial relationship
- this Privacy Policy governs how your personal data is processed within that relationship
Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
- Legitimate Interest – responding to enquiries and managing business relationships
- Consent – for analytics, marketing cookies, and tracking technologies
- Pre-Contractual Measures – preparing quotations and proposals
- Legal Obligation – compliance with applicable laws
- Contractual Necessity – where services are supplied
We will never sell your personal data to third parties.
Cookies
Our website uses cookies to ensure proper functionality and to understand how visitors use the site. When you first visit, you will be presented with a cookie consent banner allowing you to control which cookies are used.
Necessary Cookies
Required for core website functionality and security. These cannot be disabled.
Analytics Cookies
Used to understand how visitors interact with the website (e.g. Google Analytics). These are only used with your consent.
Marketing Cookies
Used for visitor tracking and attribution (e.g. WhoShouldISee). These are only used with your consent.
Functional Cookies
Enable enhanced features such as embedded content. These are only used with your consent.
Website Use
Your use of this website is also governed by our Website Terms of Use, which set out the rules for accessing and using the site. This Privacy Policy explains how personal data and cookies are used within that framework.
You can change your cookie preferences at any time via the cookie settings on our website.
Third-Party Services
We use trusted third-party providers who may process personal data, including:
Vercel – Website hosting. Privacy policy: vercel.com/legal/privacy-policy
Amazon CloudFront (AWS) – Content delivery. Privacy policy: aws.amazon.com/privacy
Google Analytics 4 – Analytics (with consent). Privacy policy: policies.google.com/privacy
Google Tag Manager – Tag management (with consent). Privacy policy: policies.google.com/privacy
Google reCAPTCHA – Spam protection. Privacy policy: policies.google.com/privacy
Google Maps – Location services. Privacy policy: policies.google.com/privacy
Google Reviews / Places – Review display. Privacy policy: policies.google.com/privacy
WhoShouldISee – Visitor attribution tracking (with consent). Privacy policy: whoshouldisee.co.uk
These providers may process data such as IP addresses and usage information in accordance with their own privacy policies.
Website Development and Management
Our website is developed and managed by Web & Roll (www.webandroll.co.uk). They may access personal data only where necessary for maintenance, security, and technical support, and do not use data for any other purpose.
International Data Transfers
Some third-party providers process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Recognised international data protection frameworks
- UK adequacy regulations where applicable
Data Retention
We retain personal data only for as long as necessary:
- Enquiries and quote requests – up to 2 years
- Job applications (unsuccessful) – 6 months
- Employment records (successful applications) – retained as required
- Cookie consent records – 12 months
- Analytics data – in line with configured retention settings
- Server logs – typically 30 days
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing
- Request data portability
- Object to processing based on legitimate interests
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@paul-turner.co.uk or via our Contact page.
Legal and Contractual Context
These rights apply independently of any contract with us. However, where data relates to services provided, we may retain certain information where required for:
- Legal compliance
- Accounting purposes
- Dispute resolution as set out in our Terms of Business
Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure (HTTPS/TLS) connections
- Restricted access controls
- Ongoing monitoring and review of security practices
Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “last reviewed” date.
Last reviewed: 18 May 2026
Complaints
If you are dissatisfied with how we handle your data, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s OfficeWycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
Relationship Between Our Legal Documents
This Privacy Policy forms part of an integrated legal framework together with:
- Website Terms of Use
- Terms of Business
In the event of any inconsistency:
- Website Terms apply to website usage
- Terms of Business apply to service provision
- This Privacy Policy applies to personal data processing
Each document operates independently within its respective scope, but together they form the full legal relationship between you and Paul Turner Signwriters Ltd.